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Orders placed on a business day before 3:00 PM (MYT, UTC+8) will be shipped the same day.
If you place your order after 3:00 PM (MYT), it will be shipped on the next business day.
You’ll receive a shipping confirmation email with a tracking number as soon as your order is on its way. Some shipments may be delayed during busy periods or sales, as our warehouse and delivery partners may need more time to process all orders.
Please keep an eye on your tracking code for the latest delivery status.
On this page, you'll find an overview of the shipping costs, courier service and estimated delivery time per country.
After completing your order and payment, you'll receive an order confirmation via email. It can take up to 30 minutes for the confirmation to appear in your inbox. You can then also find the order in your marlies|dekkers account.
If the order doesn't appear in your account or you haven't received an order confirmation via email, the order may not have gone through. In that case, please check your spam folder first and double check if the email address linked to your marlies|dekkers account is the same one you used while placing your order.
In the event of a failed payment, you'll need to place your order again. If the payment was successful, but you didn't receive an order confirmation via email, please contact our Customer Service.
Take a picture of the item(s) you've received and contact our Customer Service. They'll assist you further and will make sure you receive the correct item as soon as possible.
After your order has been placed it unfortunately isn't possible to cancel or make any changes to it. Incorrectly ordered items can be returned to our warehouse or via one of our WEBSITENAME stores, after which you can place a new order. Read more about returns and exchanges in store.
After placing your order, it unfortunately isn't possible to change your address. Our team starts processing your order immediately after it's been placed, so that we can get your new items to you as quickly as possible. We advise you to keep a close eye on the tracking code of your order, as you'll often have the option to let your package be delivered at a parcel pick-up point. In your account, you can also save your standard delivery address for future orders.
In such cases, your package will be sent back to our warehouse. Our carriers hold your package for a limited number of days in the parcel shop, which differs per carrier. Please contact our Customer Service to inform us if you would like the parcel to be sent again or processed as a return.
As soon as your order is ready for shipment, you will receive the tracking code by email. You can also log in to your account to check the status of your order.
Follow the steps below to return your order:
1. Mark the items you would like to return on the return form and indicate the reason. Place the return form in your shipping box;
2. Stick the enclosed address sticker on the shipping box over the old return shipping sticker. Note: this is an address sticker, return costs are at your own expense;
3. Ship the package back to our warehouse with a courier of your choice;
4. We strongly advise obtaining a tracking code so you can trace your package while on its way back to our warehouse.
We currently do not offer free pickup or free return services. All return shipping fees must be borne by the customer when sending the items back to our warehouse.
No, the return costs are not compensated by WEBSITE NAME.
If an item does not meet your expectations, you can return it to our warehouse at your own expense within 30 days after your purchase.
• The returned products must be in their original packaging*;
• The returned products may not be worn, washed, or damaged*;
• The original package and any other accessories must be included in the return*;
• Gift boxes and wash bags cannot be returned.
We recommend you check what is inside your package right after your parcel has arrived. Does the package not match your order? Please get in touch with us.
* In case the returned products do not meet de above standards, WEBSITE NAME webshop reserves the right to refuse the returned items.
Yes, you can return multiple orders in one box. Make sure to include all return forms within the box.
You can return the package to:
YOUR ADDRESS YOUR ADDRESS
Youraddresshere
0000 YO Address
Your Address
It's not possible to exchange an item online. You can return the item yourself and place a new order. Was one of the items in your order part of a promotion? Please contact our Customer Service.
We accept
· Visa
· Mastercard
· FPX
· Touch ‘n Go eWallet
· GrabPay
All transactions are processed securely through our WooCommerce payment gateway, SenangPay, ensuring your data is fully protected.
After your package has been received, it will take up to a maximum of 14 business days for our warehouse to process your return. As soon as your return has been processed, you'll receive a confirmation via email.
We advise you to use a washing bag at all times and to always follow the washing instructions on the product label. You can also find these washing instructions on the product page of the item in our web shop.
Keep in mind that YOUR WEBSITENAME swimwear should never be washed in a washing machine.
Yes, for purchases made in our webshop, we offer our customers a warranty period of 9 months as long as it falls within our terms of the warranty.
Not satisfied with the quality of the product you have ordered in our webshop or do you have another complaint or question? We're happy to help! Please send us a picture of the complaint, your order number, name and email address so we can assist you further. You can contact our Customer Service here.
Open your shopping bag and enter the coupon code in the “Fill in a coupon code” field. We advise you to copy and paste the coupon code to prevent capital letters and space mistakes. Once your coupon code is entered, click the “Apply” button. Your discount will be applied immediately.
Please note that your coupon code is only valid for single use. Therefore, it's important that you complete your order after entering the coupon code.
First, check if you completed all the steps to add a coupon code to your order correctly. Other reasons the coupon code can't be applied to your order may be:
· The code isn't valid on the items you want to order
· Your order doesn't meet the minimum order value
· The code has expired
· There's a typo in the code
· The code isn't combinable with other codes you've applied to your order
If you're unsure of the cause, please contact our Customer Service. We'd like to receive a screenshot or picture of your shopping (including its contents), which shows the error message displayed when you try to add your coupon code. If you're unable to reach us outside of working hours or during the weekend, we advise you to wait with placing your order. We can't refund the discount after the order's been placed.
Having an account has many benefits:
· Save your sizes for a future purchase;
· You are the first to receive special offers;
· Access to your order history;
· Our Customer Service can assist you quicker;
· Save your billing and shipping information for easier and faster checkout;
· Trace your order in your account.
Creating your WEBSITE NAME account is simple:
1. Visit the homepage of the WEBSITENAME webshop;
2. Use the ‘register’ button on the top right side of the page;
3. Create an account by entering your first and last name, and email address;
4. Confirm your email address via the link you've received;
5. Log in using your username and password.
All set! You now have your personal WEBSITENAME account.
Please contact us via email with the details of your account that you would like to delete. Your data will be removed or anonymized in the systems.
Our newsletter will keep you updated about our new collections, news about our brand, and promotions. Below we have listed more advantages:. Below we have listed more advantages:
· Be the first to know about the launch of a new collection;
· Receive an e-mail with a discount of 15% on your birthday. (It is important to fill in the date of your birthday in your account);
· You will be the first to know about special promotions;
· You will receive an invitation to our members-only pre-sale and early access to special offers.
Please use the unsubscribe link at the bottom of the newsletter. Then, you will redirect to a page where you can modify your subscription.
Orders placed on a business day before 3:00 PM (MYT, UTC+8) will be shipped the same day.
If you place your order after 3:00 PM (MYT), it will be shipped on the next business day.
You’ll receive a shipping confirmation email with a tracking number as soon as your order is on its way. Some shipments may be delayed during busy periods or sales, as our warehouse and delivery partners may need more time to process all orders.
Please keep an eye on your tracking code for the latest delivery status.
On this page, you'll find an overview of the shipping costs, courier service and estimated delivery time per country.
After completing your order and payment, you'll receive an order confirmation via email. It can take up to 30 minutes for the confirmation to appear in your inbox. You can then also find the order in your marlies|dekkers account.
If the order doesn't appear in your account or you haven't received an order confirmation via email, the order may not have gone through. In that case, please check your spam folder first and double check if the email address linked to your marlies|dekkers account is the same one you used while placing your order.
In the event of a failed payment, you'll need to place your order again. If the payment was successful, but you didn't receive an order confirmation via email, please contact our Customer Service.
Take a picture of the item(s) you've received and contact our Customer Service. They'll assist you further and will make sure you receive the correct item as soon as possible.
After your order has been placed it unfortunately isn't possible to cancel or make any changes to it. Incorrectly ordered items can be returned to our warehouse or via one of our marlies|dekkers stores, after which you can place a new order. Read more about returns and exchanges in store.
After placing your order, it unfortunately isn't possible to change your address. Our team starts processing your order immediately after it's been placed, so that we can get your new items to you as quickly as possible. We advise you to keep a close eye on the tracking code of your order, as you'll often have the option to let your package be delivered at a parcel pick-up point. In your account, you can also save your standard delivery address for future orders.
In such cases, your package will be sent back to our warehouse. Our carriers hold your package for a limited number of days in the parcel shop, which differs per carrier. Please contact our Customer Service to inform us if you would like the parcel to be sent again or processed as a return.
As soon as your order is ready for shipment, you will receive the tracking code by email. You can also log in to your account to check the status of your order.
Follow the steps below to return your order:
1. Mark the items you would like to return on the return form and indicate the reason. Place the return form in your shipping box;
2. Stick the enclosed address sticker on the shipping box over the old return shipping sticker. Note: this is an address sticker, return costs are at your own expense;
3. Ship the package back to our warehouse with a courier of your choice;
4. We strongly advise obtaining a tracking code so you can trace your package while on its way back to our warehouse.
Rather avoid shipping costs? It's possible to make a free return in one of our marlies|dekkers stores in the Netherlands or Belgium. Click here to read more about returns via our stores.
Responsibility for the return is yours until the parcel reaches us.
No, the return costs are not compensated by WEBSITE NAME.
If an item does not meet your expectations, you can return it to our warehouse at your own expense within 30 days after your purchase.
• The returned products must be in their original packaging*;
• The returned products may not be worn, washed, or damaged*;
• The original package and any other accessories must be included in the return*;
• Gift boxes and wash bags cannot be returned.
We recommend you check what is inside your package right after your parcel has arrived. Does the package not match your order? Please get in touch with us.
* In case the returned products do not meet de above standards, marlies|dekkers webshop reserves the right to refuse the returned items.
Yes, you can return multiple orders in one box. Make sure to include all return forms within the box.
You can return the package to:
YOUR ADDRESS YOUR ADDRESS
Youraddresshere
0000 YO Address
Your Address
Yes, you will receive an email confirmation that your return has been registered. The store will then send your order back to our warehouse. Please note that processing your return can take up to 14 working days. Once your package has been processed, you will receive a confirmation email. The amount will then be refunded to your bank account within 5 working days.
It's not possible to exchange an item online. You can return the item yourself and place a new order. Was one of the items in your order part of a promotion? Please contact our Customer Service.
We accept
· Visa
· Mastercard
· FPX
· Touch ‘n Go eWallet
· GrabPay
All transactions are processed securely through our WooCommerce payment gateway, SenangPay, ensuring your data is fully protected.
After your package has been received, it will take up to a maximum of 14 business days for our warehouse to process your return. As soon as your return has been processed, you'll receive a confirmation via email.
We advise you to use a washing bag at all times and to always follow the washing instructions on the product label. You can also find these washing instructions on the product page of the item in our web shop.
Keep in mind that YOUR WEBSITENAME swimwear should never be washed in a washing machine.
Yes, for purchases made in our webshop, we offer our customers a warranty period of 9 months as long as it falls within our terms of the warranty.
Not satisfied with the quality of the product you have ordered in our webshop or do you have another complaint or question? We're happy to help! Please send us a picture of the complaint, your order number, name and email address so we can assist you further. You can contact our Customer Service here.
Open your shopping bag and enter the coupon code in the “Fill in a coupon code” field. We advise you to copy and paste the coupon code to prevent capital letters and space mistakes. Once your coupon code is entered, click the “Apply” button. Your discount will be applied immediately.
Please note that your coupon code is only valid for single use. Therefore, it's important that you complete your order after entering the coupon code.
First, check if you completed all the steps to add a coupon code to your order correctly. You can find these steps in our FAQ. Other reasons the coupon code can't be applied to your order may be:
· The code isn't valid on the items you want to order
· Your order doesn't meet the minimum order value
· The code has expired
· There's a typo in the code
· The code isn't combinable with other codes you've applied to your order
If you're unsure of the cause, please contact our Customer Service. We'd like to receive a screenshot or picture of your shopping (including its contents), which shows the error message displayed when you try to add your coupon code. If you're unable to reach us outside of working hours or during the weekend, we advise you to wait with placing your order. We can't refund the discount after the order's been placed.
Having an account has many benefits:
· Save your sizes for a future purchase;
· You are the first to receive special offers;
· Access to your order history;
· Our Customer Service can assist you quicker;
· Save your billing and shipping information for easier and faster checkout;
· Trace your order in your account.
Creating your WEBSITE NAME account is simple:
1. Visit the homepage of the WEBSITENAME webshop;
2. Use the ‘register’ button on the top right side of the page;
3. Create an account by entering your first and last name, and email address;
4. Confirm your email address via the link you've received;
5. Log in using your username and password.
All set! You now have your personal WEBSITENAME account.
Please contact us via email with the details of your account that you would like to delete. Your data will be removed or anonymized in the systems.
Our newsletter will keep you updated about our new collections, news about our brand, and promotions. Below we have listed more advantages:. Below we have listed more advantages:
· Be the first to know about the launch of a new collection;
· Receive an e-mail with a discount of 15% on your birthday. (It is important to fill in the date of your birthday in your account);
· You will be the first to know about special promotions;
· You will receive an invitation to our members-only pre-sale and early access to special offers.
Please use the unsubscribe link at the bottom of the newsletter. Then, you will redirect to a page where you can modify your subscription.